Returns & Exchanges

At Diabexy, we strive to ensure your satisfaction with our specialized diabetic-friendly food products. If your order arrives damaged or incorrect, we offer a streamlined return process to provide a replacement or refund within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Contact our customer support team via email or phone within 48 hours of receiving your order to report any quality issues or damages.

• 2.
  Provide Documentation

  Submit clear photographs of the damaged packaging or incorrect items along with your order number and invoice for verification.

• 3.
  Quality Assessment

  Our quality control team will review your request to ensure it meets our return criteria regarding food safety and handling standards.

• 4.
  Resolution Delivery

  Once approved, we will process your full refund to the original payment method or dispatch a fresh replacement shipment at no extra cost.